Q.   Your company is based in Christchurch so why should I deal with you if I am in Auckland, Hamilton, Tauranga, Napier/Hastings, New Plymouth or even Wellington?

A.   Yes we are based in Christchurch but our Sales, Dealer and Technical Support network covers the whole country.

We arrange installation and commissioning of machines anywhere in NZ with our local Service Support agents and that also covers a full rundown on the machine operations, fault warnings and regular site operator daily/weekly/monthly maintenance requirements.

As part of our initial and ongoing support service we can provide comprehensive operator/end user maintenance guides and even video clips on CD/DVD to assist with site staff training. This can be invaluable with sites where there may be a higher staff turnover rate and crucial knowledge is easily lost.

With our FREEPHONE 0800 111 820 Service and Support number we undertake to provide timely service to all major and most smaller cities and towns, initially with a telephone consultation and if required, an onsite service call.

Our target for telephone response is within an hour of a call for assistance and if necessary, an on site service call will be scheduled where possible, within 4 hours.

Remote areas can access the same 0800 service (where incidentally about 85-90% of problems can be sorted out) but realistically, on site attendance may take longer than 4 hours.