Q.   What about service and support if I am in Auckland or Dunedin or even the smaller towns and cities like Whangarei, Tauranga, Gisborne, Nelson, Hokitika, Oamaru, or Invercargill?

A.   Ensure that the supplier has a comprehensive nationwide service network with suitably qualified technicians available or that they offer a cost effective Return To Base (RTB) service option with exchange modules available to ensure that your machine is restored to operation as quickly as possible. You may even be able to obtain a loan machine to keep you going until yours is fixed.

Ask about the service providers response criteria from the time you log a request for service until you are contacted by a technician and if necessary how long before you can expect a site visit. Slow service response can result in excessive downtime and that could be costing you!